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Wavelength Podcast

Episode 3: Inside Service Excellence - Southwest Airlines

Wavelength in conversation with Elizabeth Bryant, Senior Vice President - People, Learning and Development, Southwest Airlines

Southwest Airlines is unequivocally one of the world's finest organisations, admired globally for its’ legendary culture and ethos of positively outrageous service.


In this episode Elizabeth Bryant, a senior Southwest Airlines leader for more than 20 years, provides invaluable, practical insights into what it takes to create and maintain such a special culture in one of the toughest, most regulated and unionised sectors.

Southwest Airlines Podcast 9.7.21Wavelength in conversation with Elizabeth Bryant
00:00 / 50:56

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Wavelength SpeakersHub can support you with an expert guest speaker for your next event. We have a superb range of keynote speakers who can talk about culture, employee engagement, service excellence and more. Take a look at our speaker biographies or to book a speaker at your own event please contact Sarah Dryden.

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