Wavelength Podcast

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Episode 3: Inside Service Excellence - Southwest Airlines

Wavelength in conversation with Elizabeth Bryant, Senior Vice President - People, Learning and Development, Southwest Airlines

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Southwest Airlines is unequivocally one of the world's finest organisations, admired globally for its’ legendary culture and ethos of positively outrageous service.

 

In this episode Elizabeth Bryant, a senior Southwest Airlines leader for more than 20 years, provides invaluable, practical insights into what it takes to create and maintain such a special culture in one of the toughest, most regulated and unionised sectors.