At heart Adrian is a connector and gatherer of stories and is never happier than when scouring the world for examples of companies at the frontiers of service excellence, innovation, employee engagement, service excellence and dealing with digital disruption.

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For over 20 years he has taken top leaders into the boardrooms and shop floors of some of the world’s most successful, innovative and admired companies, most recently in India and China. In the last few years he has visited: Alibaba, Aravind Eye Care System, Netflix, Apple, Tesla, LEGO, Google, The Ritz-Carlton Hotel Company, Southwest Airlines, Four Seasons, Zappos, and has met with Silicon Valley leading VC’s and thought leaders.

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Adrian is a highly regarded speaker – sharing insights on the organisations he has visited.